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Jacques S

1 reviews | Active since Jun 2017

25 Apr 2021, 12:35

Avoid vodacom as they dont know and cant help

I phoned your repair shop in menlyn on 25/4 as my lenovo ideapad cannot pick up a boot device. I told the consultant Celtis, Celtin? Cant recall the name what the problem is and that its a lenovo. He said they arent doing repairs but I should bring it in and maybe they will replace if they cant repair... When I got there they said they dont deal with lenovo devices and that I should phone them. I drove from pta north, paid toll fees, parking fees fuel etc... They could have given me this info and saved me costs. The person at menlyn consultant 15 couldnt tell me how long lenovo warranties are, if I would be paying for the courier cost. Not aure what they know but they obviously know nothing about client service as I had to take a long expensive drive just to hear I cant help you and I dont know. Pathetic service... Just like phoning the call centre.

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2021, 13:29
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team