Avoid Vodacom as Fibre service provider

I reviewed Vodacom already on 2 March as well as before - see my previous review below. I reviewed Vodacom on 24 Feb as follows:

App**** for a fibre line in January - moved into new complex. Application accepted - there was already fibre in the specific apartment. After various calls to the customer care, I learned that they handed it over to Openserve on the 2nd of February to take the process further - still have not heard from Openserve since then. Vodacom customer care people (always very friendly) promised on three occasions to contact Openserve to find out what is going on (According to the website Openserve's average installation takes one week). Despite the Vodacom call center peoples promises to come back to me on 3 occasions weeks apart (promising to come back in 48 hours) no feedback received. Trying to call Openserve directly also fruitless cause and Vodacom refuses to give relevant Openserve numbers to call. I was now forced to take up a ****le with LTE but still no fibre and still no feedback.

The reference number from Vodacom is SO**********33

Vodacom responded as follows: "Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query.

I have only received an e-mail response - no contact as promised. In the latest response the Helopeter team at Vodacom, in a private message, that they can not tell me when my fibre will be installed.

My agreement is with Vodacom and not Openserve - Vodacom should follow up and at least say what the delay is - there was fibre in the premises before. To add insult to injury, Vodacom called to try to get me to get their fibre installed in my other residence.

I suggest to everybody not to use Vodacom for Fibre - other service providers are similarly priced and will likely responds to queries. The reference number applicable is SR***, SO ***, SR***.

I should mention that I have received a ****le for LTE data while waiting, but that was not what I signed up for.