Avoid Vodacom and their pathetic customer service, cannot wait to cancel

It wouldnt allow me to rate 1/2 a star which is what Id like to rate on Vodacoms terrible customer service

Last year in December I used a wifi ****le I had be paying for on contract for 2 years for the very first time. I purchased an extra promo bundle of 8gb in total to use during this period as my internet was down at home, not only did they bill me over R3000 for out of bundle rates, they forgot to allocate the promo bundles correctly, after long hours on the phone, emails and endless hours of trying to explain this to a service adviser finally I was told that this would be credited and I had nothing to worry about. I put the ****le in my draw and never used it again ( I will be cancelling)

Well as of Feb this year, yet again I am billed over R3000 again for this wifi ****le but strangely Im very confused as to why because this has been dead in my draw, no battery no life. I have again filed many complaints open cases explained to about 100 vodacom service agents and yet 3 months have gone by and it is still not resolved!!! Nothing, no calls to advise when this will be resolved, no-one has responded to my original query. I put in a complaint about it last month..... again and was told someone would keep me updated, but still nothing.

Please could someone advise if there is a professional telecom complaints like the ombudsman?

Im fuming