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Tammy S

1 reviews | Active since Apr 2018

03 Nov 2020, 17:43

Avoid Vodacom!!!!

My blood is boiling For the last 7 months I have now complained about the fact that every single one of my incoming and outgoing calls are dropped! Cases opened and closed without following up to see if this has been corrected!

What on earth am I paying you for each month my Contract is not the cheapest contract I have with you and you guys are selling me a shoddy useless service which honestly I did not sign up for

Why have all my cases been closed and the fault is ongoing since Feb/March this year ? Absolutely unprofessional when I’m using my Phone for work purposes and it takes 3-4 calls to discuss what 1 call was meant for Where is your service! I have had nothing but problems from you guys and honestly think it’s time to cancel all 3 contracts and find a service willing to help

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Replies (2)
Vodacom
Vodacom's reply04 Nov 2020, 07:14
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TS
Tammy S's update24 Nov 2020, 14:47
Reviewer Update
OK, so yet again the lovely professional Vodacom have yet to fix their errors, still no response as promised, I received an email 3 weeks ago to which I responded, not once but twice and your professional team have as usual ignored me, assuming you need a higher grade to resolve the issues of constant call dropping, bad signal, cutting my customer client calls at least 3 times before we can discuss anything, absolutely atrocious, Funny how you will happily take my R1870 odd rands every month but your disgusting service and shoddy service I must just accept, I think its time I open a case with the Ombudsman, can I tag them in this,??? @Ombudsman I think its time I Get a refund for the past 7 months of endless cases, calls and non action I have had from VODACOM