JS
Jacques S
1 reviews | Active since Sept 2020
27 Sept 2020, 13:33
Avoid Vodacom
Entirely dismissive of my complaints. Contaced once by a consultant. Call was cut off. Never heard from them again. Shameful service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Sept 2020, 17:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2020, 17:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JS
Jacques S's updateReviewer Update
28 Sept 2020, 20:02Unsurprisingly no response yet
JS
Jacques S's update28 Sept 2020, 20:02
Reviewer Update
Unsurprisingly no response yet
Vodacom's replyOfficial
29 Sept 2020, 17:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact and assisted by our Social Team and Customer Care with regards to your account. With regards to your 1. reference number ***, refer to the feedback below: Customer was billed for content services. Blocked the services and credit the amount. 2. Reference number ***, feedback refer as follows: Billing is correct sub purchased multiple once off data bundles and used them. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2020, 17:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact and assisted by our Social Team and Customer Care with regards to your account. With regards to your 1. reference number ***, refer to the feedback below: Customer was billed for content services. Blocked the services and credit the amount. 2. Reference number ***, feedback refer as follows: Billing is correct sub purchased multiple once off data bundles and used them. Regards Consumer Website Team
Best regards,