1 reviews | Active since Dec 2018
Avoid using Vodacom Fibre.
Requested transfer of fibre and VOIP line on 05/11/20108. Promised no more than 30 days to complete. On 05/12/2018 phoned to ask about status. Unable to get answer. Over the total period of trying to get a solution, was told by 5-6 managers that they will call me back with an answer. Never happened - not once. 2-3 weeks later fibre line was installed. No reason given for delays. VOIP line still not transferred. On 21/12/2018 told that VOIP line transfer was completed. On 28/12/2018 phoned to ask why VOIP not working. Was told will only be completed by 07/01/2019 at earliest. All operations/technical people on leave! Only small skeleton staff. No one at Vodacom seems to care.
Best regards,
Best regards,
Thank you for registering your complaint with our office.
Kindly note that your query is currently being addressed by the relevant department. Our Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for registering your complaint with our office.
Kindly note that your query is currently being addressed by the relevant department. Our Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team
Best regards,
