IT
Ian T

1 reviews | Active since Dec 2018

30 Dec 2018, 11:51

Avoid using Vodacom Fibre.

Requested transfer of fibre and VOIP line on 05/11/20108. Promised no more than 30 days to complete. On 05/12/2018 phoned to ask about status. Unable to get answer. Over the total period of trying to get a solution, was told by 5-6 managers that they will call me back with an answer. Never happened - not once. 2-3 weeks later fibre line was installed. No reason given for delays. VOIP line still not transferred. On 21/12/2018 told that VOIP line transfer was completed. On 28/12/2018 phoned to ask why VOIP not working. Was told will only be completed by 07/01/2019 at earliest. All operations/technical people on leave! Only small skeleton staff. No one at Vodacom seems to care.

0
Replies (3)
Vodacom
Vodacom's reply30 Dec 2018, 11:56
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

IT
Ian T's update30 Dec 2018, 12:02
Reviewer Update
An automated reply like this is worse than no reply at all.
Vodacom
Vodacom's reply31 Dec 2018, 11:34
Official
Good Day,
Thank you for registering your complaint with our office.

Kindly note that your query is currently being addressed by the relevant department. Our Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team

Best regards,