Avoid this company - it will ruin your business.

If you have a choice not to use this *********** company I would advise don’t use them. After being cut off 8 times in 9 days and calling the help line (where you will wait anywhere up to 20 minutes for someone to answer your call) I have given up. Sadly you can’t cancel a contract or buy your way out of it anymore so you have to live with the unprofessional and *********** service for two years. I have never in my life had such a bad experience in any company and any industry including government institutions. The issue started when I was roaming in Mali and in the middle of nowhere my phone line was suspended with no warning. Once back in SA I called the *********** call center and was told my phone was unblocked. My invoices are always large as I conduct international business and are always paid on time via direct debit. After 7 times calling the call center and twice visiting a vodacom store I was advised to pay early to lower my current balance. Why did that take a week to advise me? Why did they continue to cut me off despite very little activity on the phone? I then paid most of the bill off (only due on sept 2nd) and have been cut off three times since, made three calls to the call center and spoken to a manager. I have lost around 8 days of business where my phone which is my business lifeline has consistently been cut off. I will never ever use this company again as soon as I have the opportunity to change contracts. I would advise businesses and individuals to avoid this company because the service is shocking and it will affect your business. Go somewhere else but don’t use this company. They don’t deserve to receive the ******ionate amounts they charge for the level of service that they give.