AL
Arno L
1 reviews | Active since Dec 2020
01 Dec 2020, 13:43
AVOID THESE **********
After ordering fibre for the home nothing happened for 2 months. Then all of the sudden Vodacom inform me the fibre is successfully installed. Claiming that a service was performed that wasn't is *****!! As result of this the interim LTE I got from them was deactivated. After sitting for a week with no internet as they couldn't even reactivate the LTE, I decided to cancel everything with them and use another provider. Of course I have been waiting a month for the cancellation and still nothing has happened. I can't go to another provider before that is done. This is the worst company in the world. Do not do business with them!!
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Replies (2)
Vodacom's replyOfficial
01 Dec 2020, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Dec 2020, 08:16Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Fibre team for further assistance. Based on the feedback provided our team assisted with your query and provided feedback via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Fibre team for further assistance. Based on the feedback provided our team assisted with your query and provided feedback via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2020, 08:16
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Fibre team for further assistance. Based on the feedback provided our team assisted with your query and provided feedback via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Fibre team for further assistance. Based on the feedback provided our team assisted with your query and provided feedback via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,