MP
Melanie P

1 reviews | Active since Mar 2022

26 Jul 2023, 18:25

Avoid the VODACOM headache!

I've been a loyal customer of Vodacom since 2009 but their lack of transparency and deterioration in competency has left me speechless during my recent upgrade process with them. If you're considering to buy any of their products or offers, take my word of warning, DON'T. Unless you want to have empty promises and unexpected surprises on your bill due to deceiptful sales personnel. Or if you like to keep by their rules and regulations to the tee while they don't. What about having to phone at least 5 times being told "the issue has now been resolved, we're so sorry about that" just to have to phone about the same issue again, and again and again.. So disappointed, will never renew my contract with them again!!

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Replies (2)
Vodacom
Vodacom's reply27 Jul 2023, 07:23
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 Jul 2023, 15:02
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we can confirm that the issue has now been resolved. The upgrade reversal has been done successfully and we have also requested for a credit due to the incorrect billing. Your reference number is ***.

Apologies for any inconvenience this may have caused.  Regards,  Consumer Website Team 

Best regards,