LM
Lebogang M

1 reviews | Active since Aug 2012

01 May 2021, 15:17

Avoid opting for Vodacom Fibre for your home or business

Fibre installation with Vodacom and Vumatel with an application done in February 2021, still NOT resolved on 01 May 2021. Both companies delivered their devices in early March but to date, no connection due to no activation as on one of the 8x calls to date made to Vodacom Fibre ***, Vumatel swooped deliveries of their units between ours and another customer's. That info we had received in March still. It is ridiculous and disgustingly poor customer service that to date the issue is not resolved with ZERO effort from Vodacom Fibre to sort out. Vumatel simply refers us to ISP provider, kinda washing off their hands in the matter whilst Vodacom puts blame on Vumatel's doorstep. This should ring alarm bells to anyone considering fibre service with Vodacom and Vumatel.

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Replies (1)
Vodacom
Vodacom's reply01 May 2021, 15:56
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team