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Portia M
1 reviews | Active since Mar 2022
23 Mar 2022, 15:35
Avoid Online Data Sim Application with Vodacom!!
I sent an online application for a data sim and received a sim card within days, but the sim card was faulty. After several calls with different agents letting them know what's happening. They would all assure me that the sim card has been activated but I would get an error every time insert the sim card into a phone. I tried with several phones.
The last agent told me that Vodacom is supposed to collect faulty sim cards if they deliver one and assured me that it would be delivered on 22 March. The sim card wasn't collected and I am not surprised because they showed me from the day I reported this issue that my business does not matter to them. It is just another R330.
As a result, I have stopped the from debiting from my account as I refuse to pay for a service that UI didn't get.
In a nutshell: Please do not fall for these online data sim application ads. Avoid applying for a data sim package with Vodacom. Go for another service provider.
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Replies (2)
Vodacom's replyOfficial
24 Mar 2022, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2022, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Mar 2022, 20:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2022, 20:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,