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Ephraim N

1 reviews | Active since Jun 2017

07 Dec 2020, 12:15

Availability of itemised bill report

I have trying to get my itemised billing from Vodacom's portal for a week now without any success, I have also logged the calls but these were closed unresolved.

I spoke to the call center agents a couple of times, they are willing to but unfortunately they don't know how.

Below is the error message: "Please note that your latest invoice, statement and itemised billing reports will only be available from the 4th of this month. We apologise for any inconvenience. the error me"

It is now the 7th and yet this report is not available and error message still talks about the 4th.

To manage my usage, I rely on itemised billing.

Vodacom, please help

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Replies (4)
Vodacom
Vodacom's reply07 Dec 2020, 14:21
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EN
Ephraim N's update10 Dec 2020, 07:56
Reviewer Update
Dear Vodacom, it is day 4 now and i still don't have access to my itemised billing
EN
Ephraim N's update11 Dec 2020, 11:40
Reviewer Update
Day 5 and yet nothing....wow!
EN
Ephraim N's update14 Dec 2020, 11:52
Reviewer Update
Day 8 and still nothing, what a pathetic service...