CD
Chantall D

1 reviews | Active since Feb 2024

05 Feb 2024, 14:08

Autosubscribing users without consent resulting in ****** Airtime.

Vodacom, why are you auto subscribing people to services that we do not consent to? I received a message stating that I am subscribed to Mobile Maestro costing R7 per day, and also Teensup costing R10 per day.. I did not notice these SMS's because I get alot of Vodacom spam sms's and noticed my airtime is vanishing.. I did not consent to this.. why are you *****ing my money? I have now unsubscribed, but this is *****.

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2024, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team