KE
Kurt E

1 reviews | Active since Aug 2012

07 Mar 2016, 11:48

Autopage to Vodacom Total Mess

With the recent closure of Autopage and the migration to Vodacom my data bundles have been disabled resulting in me paying out of data bundle rates. Sales says they cannot assist, and its impossible to contact the account department as when punching in my ID number it says it is invalid and requests that it is retyped. Its an impossible loop that wastes time and results in one being unable to speak to a human being. Vodacom fix your call centre or at least the way it operates, its shocking. Secondly please enable my data bundle the way it was and reimburse me for any additional costs that may have incurred by disabling my data bundle. Should this not be resolved I shall be taking up the buy out Cell C offer and taking your directors to the small claims court for costs incurred.<br>

0
Replies (1)
Vodacom
Vodacom's reply08 Mar 2016, 10:43
Official
Hello theviking69,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team