MJ
Michelle J
1 reviews | Active since Sept 2019
16 Sept 2019, 16:56
Automatic renew of vodacom contract
Hi the automatic renewal of Vodacom is *******. I thought that I will automatically go on the pay as you go if my contracts expires on 31/08/19 just to find out today that no still was getting R350 airtime and be changed R370 because I didn't phone vodacom to cancel the contract. And also because it's the 16th today need to give a calendar month notice ( TO A CONTACT THAT ALREADY EXPRICED) and pay for a another month. How is this fair?
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
17 Sept 2019, 06:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2019, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
