MJ
Michelle J

1 reviews | Active since Sept 2019

16 Sept 2019, 16:56

Automatic renew of vodacom contract

Hi the automatic renewal of Vodacom is *******. I thought that I will automatically go on the pay as you go if my contracts expires on 31/08/19 just to find out today that no still was getting R350 airtime and be changed R370 because I didn't phone vodacom to cancel the contract. And also because it's the 16th today need to give a calendar month notice ( TO A CONTACT THAT ALREADY EXPRICED) and pay for a another month. How is this fair?

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Replies (1)
Vodacom
Vodacom's reply17 Sept 2019, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team