1 reviews | Active since Mar 2014
Automatic gaming subscription to make money!!!
In Jan 2018, I noticed that my bill in respect of my contract was much more than expected and queried this with Vodacom. I had been billed an additional amount of approx R900 pm since September 2017 for Vodafone Live gaming. I have not subscribed to any of these services. The agent advised that this was an automatic subscription, which I have not acknowledged or subscribed to. She went on to confirm that monies would be refunded to me, and I made it very clear to her that I will not be paying any of these costs and couldn't see her rationale of me having to sms daily to confirm if I am subscribed or not. She confirmed however that she'd remove these services and informed that I would be refunded the amounts with my bill in Feb 2018. I have just received my bill for Feb, which again has an amount of R986 in respect of Vodafone live. This is a cheap way of Vodacom making money at the expense of their customers. I find this ridiculous and cannot be held liable for amounts that I have not signed up for. The fact that you automatically subscribe your customers to this service is surely a money making scheme.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
