1 reviews | Active since Feb 2013
Automated system not user friendly at all!
<p>So all we want is a balance owing on the account so we can pay - the voice automated system just wants you to register for the voice activated nonsense system that we are not interested in at all - so when you go thru all the options and just want an account balance is it silent!! When we do get thru to a call centre operator since they are experiencing a high call volume she then says oh sorry please be patient or was it please hold 10x because the system is slow - really Vodacom you guys are pathetic!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Pathetic - as usual copy and paste answer - still waiting for them to call - typical vodacom cant deal with anything over December!
Pathetic - as usual copy and paste answer - still waiting for them to call - typical vodacom cant deal with anything over December!