AUTOMATED SERVICE

I recently changed my banking details @ Vodacom due to my credit card expiring. I was told by the assistant that the payment policy has changed and that I would need to supply them with my debit account details, which I did. Today I received an automated phone call instructing me that my account is in arrears and that I need to press a couple of buttons to make alternative payment arrangements blah..blah...blah. I'm fed-up!!!!! Fed-up with companies hiding behind automated voices and wasting my time. If you need to speak to me, phone me. Pick up the phone and tell me what the problem is and how the problem can be rectified. Don't send me sms's that I don't have time to read, and which get's lost between all the other promotional **** that gets sent to my phone, and don't hide behind a computer that stores incorrect information because I accidentally pressed an incorrect button. If you want to cut my phone, GO AHEAD! Guess who will not be renewing her contract with Vodacom? Your customer service is going from bad to NON EXISTENT!