1 reviews | Active since Nov 2016

31 Dec 2017, 09:45

Automated paying for Vodafone live

I have had a contract with Vodacom since the mid 1990's, which I will be cancelling as soon as it expires.For the last 3 months i have consistently been billed for Vodafone Live. Without EVER subscribing to this service.Once twice in the same month.The amount is R 35.03. Initially i thought that this was my fault and that i had inadvertently activated this billing as i had Vodafone Live as my home page. I changed my home page to google and this still happens. I have complained numerous times to Vodacom but nothing is done. The reality is that this is 'automated' theft on a grand scale.

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Replies (3)
Vodacom
Vodacom's reply31 Dec 2017, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Dec 2017, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Jan 2018, 08:20
Official

Dear Alan

Please be advised we have responded with feedback to you via SMS.

Regards,

RJ