HH
Herman H
1 reviews | Active since May 2012
17 Mar 2021, 12:17
Auto suspend is becoming ridiculous!!!
About 20 calls and 4 hours spent on calling Vodacom and I am still having an issue. My line keeps on suspending every single day. Even after speaking to collections 4 times and having to call Customer care every day to unblock. No one knows why it continues to suspend and I am completely fed up with trying! If you go and listen to all the calls made, you will clearly understand my frustration as I got promise after promise it would not happen again....and yet again everyday same issue.
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Vodacom's replyOfficial
17 Mar 2021, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2021, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team