AZ
Akram Z

1 reviews | Active since Mar 2016

13 Mar 2016, 11:15

Auto-Declining of New Contract and Upgrades

I am trying to apply for a new contract with Vodacom, but my applications have been set to auto-decline with no proper reason. I was told to check with Transunion and my record is clean, I checked with vodacom accounts and was told I have a good payment history, so I am not able to understand the reason of getting declined?<br> After being ping ponged from vodacom and transunion, I went to vodacom in vodacom and the lazy told me that vodacom is not obliged to provide me with a reason of auto-decline.<br> I've been using vodacom for more than 3 years and now I get this type of a response. I think it's time for me to move away from vodacom and look for better service with other operator. <br>

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2016, 12:54
Official
Hello akrzhd,


Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team