AUTHORITY TO ACT ON ACCOUNT

Again Vodacom has let us down. We had trouble with our debit order this month. We were sent a link to arrange payment. Which was done and the date of payment was arranged for 15/01/2016. We are on the flexi 200 top up packaging. EFT payment was done 14/01/2016 at 18:45 for R794.00. Proof of payment was e-mailed directly from bank to [Email Removed] and behold this morning our phones are all soft logged. We phoned the call centre at 05:45 only to be advised by Brilliant Mhlaba that he can do nothing and we have to call the accounts on *** at 08:00. Hubby is the account holder but have we on numerous times requested them to add my detail as authorized user on the account.I contacted the accounts department on *** and was told that we have reached our all limit but the lady, who refuse to give me her name cant explain how that is as we are on a top up package. she also refuse to assist me to find out your to get the soft log off our phones. I asked her to phone my husband to get authority for me to get the matter sorted out. I was told that she has work to do and he must phone them. I am total dumbstruck that this is called service. Phones are still blocked