Authorised upgrade ,refund request and contract cancellation

I am writing to follow up on my conversation with Ashley on Monday, May 5th, 2027, regarding my complaint about an unauthorized upgrade on my account. Ashley assured me that my concerns would be forwarded to the relevant department, and that I would receive a call regarding this matter. However, I have yet to hear back from anyone.

I am still waiting for an update from the upgrade department about this unauthorized change to my account. It has caused me significant stress, especially since I have never defaulted on my contract obligations. I urgently need someone to contact me to confirm that no further charges will be app**** to my account and to process my refund for the unauthorized debit.