Authentic Response Required

On the 22 September, I wrote a review and received a response from Vodacom. It was the standard automated response I see very complainant receives from Vodacom. To date, I have not received a response from Vodacom other than the automated response on HelloPeter. My credit rating has been adversely affected from 632 to 583. It is really sad that these type of service providers have scant regard for customer services. I am at my wits end as I am in the process of purchasing a house and this is my biggest adversary at present.