Audrey's horrid service

I spoke to the most *********** agent this morning regarding the reimbur*****t of my airtime and she had the most stinking attitude and when i made mention of her attitude towards me as a customer she just dismissed me and said she's had enough of me!! I first contacted customer care and was transferred to accounts as she could not tell when my airtime would be reimbursed, i then spoke to Audrey from *** who blatantly refused to give me her surname, and she was rude, uppity and not helpful from beginning to end. She was so unwilling to assist she even told me a debit order takes 3 days to reflect, which is absurd, and was very condescending. I would like Vodacom to just give this agent a warning and more soft skills training because i am due for an upgrade and if this is the kind of staff they hire and we in turn have to deal with, then this must be escalated to the CEO's office. I still have no idea as to how i am going to get assistance as she hung up on me and refused to answer basic account related questions!!!