1 reviews | Active since Sept 2011

01 Jan 2017, 00:19

Au revoir and good riddance Vodacom

<p>After having a MyGig3 contract with Vodacom for many years, I decided not to renew my contract, and rather continue on a pre-paid basis from 1 December 2016. I contacted Vodacom and informed them of my intentions. I asked them (pretty please) to keep the account active. This didn't happen. Since then I have unable to use my e-mail. Calls to 082 155 (their so called technical department) were met with utter confusion and incompetence. I was pushed from pillar to post. Kept on hold for ages. And hung up on.</p> <p>Vodacom won't see me again!</p>

0
Replies (9)
Vodacom
Vodacom's reply01 Jan 2017, 07:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update04 Jan 2017, 15:43
Reviewer Update

And still I wait!!!!!!!!!!!!!!!!!!!!

's update09 Jan 2017, 16:40
Reviewer Update

Ho hum. Maybe they're more concerned with their corporate customers insted of Joe Average!

's update12 Jan 2017, 19:00
Reviewer Update

Well guess what? Nothing, nix, nada!

's update14 Jan 2017, 08:16
Reviewer Update

Tick tock........

's update15 Jan 2017, 07:43
Reviewer Update

Still waiting!

's update17 Jan 2017, 19:04
Reviewer Update

Another truly SA company! **** the customer!

's update04 Feb 2017, 08:23
Reviewer Update

Nix, Nada, Nothing!

's update25 Mar 2017, 17:25
Reviewer Update

Do Vodacom still function?