AO
Amanda O

1 reviews | Active since Sept 2016

23 Apr 2020, 11:25

ATTROCIOUS SERVICE FROM VODACOM - THEY JUST CANNOT PROVIDE DECENT SERVICE

Vodacom - is it just not a pleasure in dealing with Vodacom. Vodacom is just so quickly to take funds through debit order, however to receive service from Vodacom is of non-existence. We have been in contract with them through Broadband for internet service. Numerous occasion no internet, or just poor internet. Their excuses are laughable, hub problems etc. Some days speed test reflecting 0.32mbps (download and upload) - how on this earth can you operate a business. Send several emails phone calls etc, response extremely poor with ridiculous reply. Hence, we could not carry on and obtained decent service. Send them several emails to request to cancel service and they must collect their equipment. Just no reply. PLEASE REFRAIN FROM ENTERING INTO AN AGREEMENT WITH VODACOM, YOU ARE GOING TO JUST LAND UP WITH FRUSTRATION AND ZERO SERVICE. A person just cannot pay for non-existence service.

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2020, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team