Attrocious service , and theft from Vodacom!
writing another review for Vodacom because once again , I am still getting statements and invoices. The statement has an incorrect address which I do not recognise. This was changed exactly when I received a phone call saying I had taken a new phone!!!I am paying for a phone I did not purchase. I was called by vodacom and assured this was ***** and would be addressed. I have proof that my address was changed on the statements, and all those funds are from a ********** phone. I have been on phone calls repeatedly and assured this would be fixed. Its December and I have paid R1600 over the last 4 months incorrectly!!!Please can I get some help!!!!Surely I should also be refunded!!!
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Replies (1)Vodacom's replyOfficial
17 Dec 2020, 10:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
