1 reviews | Active since Oct 2017
ATTITUDE OF STAFF AND MANAGER
Had to wait more than 2 weeks for my nr 2 phone on a contract they offered. When I spoke to the staff member Izaak and Manager about it, they said : Sorry, you should have read the contract - which by the way I have not gotten a copy of since I upgraded 16.9.2017. Kept on addressing me in English even though that not my home language. Even though there was no other clients waiting in the shop, still seems unwilling to assist. Just BAD BAD TASTE. After being with Vodacom for more than 10 years - and paying +- R1000 pm = I don't think they want and appreciate my business - but going against a big company like that will get you nowhere.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day Anthea,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day Anthea,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian