ATTENTION SENIOR MANAGER VODACOM FIBRE INSTALLATIONS

ATTENTION SENIOR MANAGER VODACOM FIBRE INSTALLATIONS

COMPLAINT!!!

I have logged a request on 09/12/2024!

I am still waiting for my router! I am still waiting for activation!

I have been dealing with *********** staff since the end of last year! And I advised Shanan that the existing tenant moved out 30/12/2024.

Vodacom advised me to log a SO --- SO241209 – so I gave you ample time to organise line transfer or new line, when I called in to enquire – I was instructed to log a SR – SR***.

Then I was told wait 72 hours! 72 hours has passed still now router, still no line activation!

I have mailed to Shanan the lease agreement on 20/12/2024 when she requested it.

I have supp**** required information way ahead of time for you to have enough time to resolve this activation timeously.

Now I have spoken to an *********** Team Leader which doesn’t listen what I am saying! And she tells me I won’t be activated today! THIS IS UNACCEPTABLE!

I asked the *********** Team Leader to speak to manager and she tells me the manager won’t be able to assist me! THIS IS TOTALLY UNACCEPTABLE!

THIS IS AN OFFICIAL COMPLAINT ABOUT POOR SERVICE, *********** STAFF AND POOR COMMUNICATION!!!

I hereby request that a SENIOR MANAGER / SERVICE MANAGER from VODACOM call me urgently to resolve this matter TODAY!!

SHANAN Keeps on deleting my mails without reading it! She doesn’t respond to my several follow up emails!

I run a business from home! That is why I did everything way in advance to avoid any delays and to avoid being offline!! Still VODACOM staff are *********** and unable to transfer me to a senior manager that can intervene and resolve this matter!

Very disgusted in the way I am being treated!!! Very frustrating in dealing with VODACOM!!!

URGENTLY RESOLVE THIS MATTER TODAY!