RW
Rob W
1 reviews | Active since Mar 2009
10 Oct 2022, 15:40
Attempted ********** behaviour - Vodasure
For the second time in a year, VODASURE has signed me up for cell phone insurance which I did not request. This smacks of attempted theft. I phoned Vodasure and spoke to Thabiso Zimba, who was of very little assistance. How is this **** insurance sign up occuring? Cancel this policy immediately and reverse any charges. I never asked for it and don't let this happen again.
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Replies (3)
Vodacom's replyOfficial
10 Oct 2022, 16:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2022, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RW
Rob W's updateReviewer Update
10 Oct 2022, 16:17There is no need to contact me. Merely cancel the spurious policy which I never ever requested, and reverse any relevant charges or premiums. And what does "in due course" mean? A day, a week, a month?
RW
Rob W's update10 Oct 2022, 16:17
Reviewer Update
There is no need to contact me. Merely cancel the spurious policy which I never ever requested, and reverse any relevant charges or premiums. And what does "in due course" mean? A day, a week, a month?
RW
Rob W's updateReviewer Update
10 Oct 2022, 16:19And please send me an email stating that all and any policies have been cancelled and refunded, and that no further "accidental" policies will be added. You have my email address on file.
RW
Rob W's update10 Oct 2022, 16:19
Reviewer Update
And please send me an email stating that all and any policies have been cancelled and refunded, and that no further "accidental" policies will be added. You have my email address on file.