Attempt to upgrade my Vodacom contract online

I submitted a request to upgrade my contract on the Vodacom website on the 27th of December. Ever since that date it only displays a 'order processed' message on my profile. After numerous calls to the online team at Vodacom (who clearly were too lazy to provide professional customer service) , no one has bothered or even been able to rectify the issue with my order which hasn't gone through. Even after being referred to Coactivate (who assists with support and sales) , nothing has been done. Today, the 3rd of January, I still don't know what the status is. Pathetic. So much for trying to upgrade online to save you the trouble