Atrocious services

If I could give a lesser rating I would. I was contacted for a data deal sim where I specifically asked questions e.g would I be able to transfer data at any time, the person said yes etc etc when I got the sim they said I couldnt do most of the things I specifically asked about and was told I could. I had no use for the sim after this I contacted vodacom and asked about canceling the contract I was told it would be investigated after numerous emails sent from my side request correspondence I got a call saying someone will be in contact with me regarding a refund weeks have gone by now and the more I ask for them to get back to me the more I get email saying the query is with the sales team they will contact me. This is probably the worst service I have ever received and definitely the most frustrating. I will definitely be looking at getting a different service provider and ill be advising my family to do the same. This is ridiculous.