Atrocious Service with no resolve

<p>In the middle of January (17th) my fiancé was due for an upgrade through vodacom, and she opted to go to Vodacom 4U in east rand mall, JHB. </p> <p> </p> <p>She decided to upgrade her deal, which includes a sony PS4 as a bolt on if she opted for a Sony phone, with a prescribed extra fee. All of this was running as a promotion that ran from 06/01/2017 to 07/02/2017</p> <p> </p> <p>It is worth to mention that we shopped around different vodacom stores to find a store that can assist us with a console, as there was a shortage of consoles, and other vodacom branches advised that it would be wise to check with other branches as well.</p> <p> </p> <p>Hence we opted for vodacom 4U in east rand mall. We were promised a handset with the console within "a couple of days" when we upgraded. With all of this dandy and we were satisfied that we were assisted, we signed all the relevant paperwork, and waited. And waited. And waited. </p> <p> </p> <p>Every time we would phone or even visit to get a progress report as to what is going on, we were advised that there is no consoles, and no ETA as to when more will arrive. </p> <p> </p> <p>On the 3rd of February 2017, I phoned in once again, and to my surprise, there was NO record of our back order, or that the upgrade was ever completed. We were then told that the "system" automatically cancels all back orders on the first of each month. </p> <p> </p> <p>They put us in the back of the queue, and we waited. And waited. And waited. </p> <p> </p> <p>Every time we phoned or walked into the store, we were told that there is still no ETA, no form of knowing when, or even if stock will arrive. </p> <p> </p> <p>It is now the 13th of March, almost 2 months later, and I have not received a single phone call, nor any sort of communication as to what is going on, even with Andrew (the branch manager) assuring us that he will give us a call once a week with an update of what is going on</p> <p> </p> <p>It would have not been an issue to go to another store to try and arrange a console with the phone, if we were not assured that there is stock for sure, and that it will not be a problem to get the deal done. But clearly we were **** to, and there is 0 follow through or any customer service to ensure that we are happy customers. </p> <p> </p> <p>Now what I fail to understand, is that vodacom, the biggest cellphone service provider in RSA ran out of stock so early into the promotion, with 0 back up plan to get more stock, or advising the withdrawal of the promotion. Just staff that promise the world, but don't deliver on anything </p> <p> </p> <p>The contract is already signed, sealed and clearly forgotten about, but without the handset or console </p> <p> </p> <p>I'm hoping that this review will provide some assistance and for us to actually receive what we were promised in full, as this service is completely unacceptable. </p>