1 reviews | Active since Sept 2012
Atrocious service!!!!! Horrible!!!!!!!!
<p>I have been billed incorrectly for something was gratis - I have called all numbers possible for Canal Walk to rectify the issue and a Heinrich and Monique were so rudely reluctant to assist me!!!!!!!</p> <p>This is thee WORST service I have ever received!!!! I called ********** 423 more than 10 times - 6 no answers and 4 calls were engaged, only to call again twice after that and no answer.</p> <p> </p> <p>No manager no wants to assist me, and a Monique from the Canal Walk Store ********** keeps putting me on hold and dropping the call.</p> <p> </p> <p>Also, I have a mobile router with Vodacom as well, on the 3rd of January 2017, i literally turned it on for the 1st time and within a span of 7 hours my 2Gig data was exhausted. I wish to know why, and how was it possible. I have truned off all auto updates and even stricted my background data, yet my data was exhausted within less than a day!!!!!!!!</p> <p> </p> <p>I swear I will never again upgrade with this Service Provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A consultant Steven called me yesterday and tried to explain the situation and when I questioned why I was billed for something that was free he dropped the call.
Can you arrange that someone who is willing and knowlegable enough to assist me contact me please? I am completely disgusted with the service.
A consultant Steven called me yesterday and tried to explain the situation and when I questioned why I was billed for something that was free he dropped the call.
Can you arrange that someone who is willing and knowlegable enough to assist me contact me please? I am completely disgusted with the service.
