MM
Michelle M

1 reviews | Active since Sept 2012

11 Jan 2017, 11:05

Atrocious service!!!!! Horrible!!!!!!!!

<p>I have been billed incorrectly for something was gratis - I have called all numbers possible for Canal Walk to rectify the issue and a Heinrich and Monique were so rudely reluctant to assist me!!!!!!!</p> <p>This is thee WORST service I have ever received!!!! I called ********** 423 more than 10 times - 6 no answers and 4 calls were engaged, only to call again twice after that and no answer.</p> <p> </p> <p>No manager no wants to assist me, and a Monique from the Canal Walk Store ********** keeps putting me on hold and dropping the call.</p> <p> </p> <p>Also, I have a mobile router with Vodacom as well, on the 3rd of January 2017, i literally turned it on for the 1st time and within a span of 7 hours my 2Gig data was exhausted. I wish to know why, and how was it possible. I have truned off all auto updates and even stricted my background data, yet my data was exhausted within less than a day!!!!!!!!</p> <p> </p> <p>I swear I will never again upgrade with this Service Provider.</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2017, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MM
Michelle M's update12 Jan 2017, 08:26
Reviewer Update

A consultant Steven called me yesterday and tried to explain the situation and when I questioned why I was billed for something that was free he dropped the call.

Can you arrange that someone who is willing and knowlegable enough to assist me contact me please? I am completely disgusted with the service.