Atrocious service delivery!! Not happy!

I am once again disappointed by the service of this company. i have been a loyal customer of vodacom for more than 10 years and the fact that these reviews are coming more often really are worrying. Your company had a huge recharging issue about 2 or 3 weeks ago. I had someone recharge my account with a bundle and because of the major issue this did not come through to me! i was notified by sms that my account had been credited and that there was a delay in processing this request and i would get an sms once it was processed almost a month later and still nothing!!. I received all the usual recharge ref numbers i called around to the customer service number 082135 and mysteriously no-one can pick up this recharge the amount was taken off from the bank account!! This is honestly poor service delivery and i am NOT HAPPY.! The fact that the reference number i received when logging this complaint was even logged incorrectly... Disgusted..