Atrocious service

Hi Vodacom,

I have never had a difficult time with your network like this current moment. I have not been able to get an operator since Sunday night there have been high volumes, I opted for Tobi which was not helpful when I request for an operator I was getting the Tobi option regardless. I need to do a Sim Swap, I'm having diffulty accessing one of my email accounts, cellphone banking App and other important applications of mine.

Secondly the verification process is close to ridiculous on the Vodacom website. I was asked price plans I'm on (Vodacom is one of my numbers but not my primary number), I advised what my recharge amount was but then asked asked how much was used I do not check my airtime after each call being made. Due to failing those questions I was told I could not be assisted and to Visit a Vodacom store with my ID this is most ridiculous. I have advised of my mobile, amount used and when my device was lost. There were no useful alternative questions asked to assist me like how my recharge was purchased, last contacts called none of that . I hope someone will contact me and be helpful as I am close to leaving the service however I need this number for multiple reasons.

I can be reached on ***. I hope someone reaches out with a positive resolution.