Atrocious service and still no contract

I decided to migrate my business account from MTN to Vodacom for a particular IPhone X deal. After 5 visits thus far to the Vodacom East Rand Mall store, I am no closer to getting the new contract. A series of incomplete information, promises and technical issues, the store ported my account to vodacom only for further issues to result and teh contract not being available. I have been waiting for three hours in the store thus far with no end in sight. This is not withstanding the previous hours I have wasted in your store. Still no contract and no phone.