Atrocious service and exorbitant bill from Vodacom Fibre
I ordered a Vodacom Fibre installation which was installed by Vumatel on 23.04.2020. It was a month to month contract and I moved home, due to the Covid 19 situation, 2 months later and cancelled the line on 13.07.2020. I have paid Vodacom Fibre for one of the two months, specifically R 549.00 They have now billed me R 3 170.42. I have spent days on the phone with Vodacom Fibre and Billing departments, all their operators agree I do not owe this amount, but they expect me to settle. It has been a terrible experience and a shocking service. Please do yourself a favour and do NOT use Vodacom Fibre.
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Vodacom's replyOfficial
04 Sept 2020, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
21 Sept 2020, 09:22The billing for the cancellation has not been explained, I was just told that I had to pay. The contract was month to month how can the bill be over R3000 for 2 months ? It is beyond belief to expect a client to pay such an exorbitant rate. Regards, Alan
's update21 Sept 2020, 09:22
Reviewer Update
The billing for the cancellation has not been explained, I was just told that I had to pay. The contract was month to month how can the bill be over R3000 for 2 months ? It is beyond belief to expect a client to pay such an exorbitant rate. Regards, Alan