MP
Mary-Ann Prince

1 reviews | Active since Sept 2016

06 Sept 2016, 11:16

Atrocious service

<p> </p> <p>My cellphone number was posted on a **** site and I have subsequently received unsavory messages.I went to Vodacom on 1st August -I was told that I can't change my number because I have a top up contract and had to migrate.For migration I had to change the contract but had to wait 30 days.</p> <p>On the 1st Septemeber I went back to Vodacom .Solly Moepa and Siya Koba promised to help me.</p> <p> </p> <p>I am still sitting with the same number the same issue and a whole lot of trouble.</p> <p>I missed important notification from my client yesterday and no one at Vodacom is perturbed.</p> <p>for my monthly spend this is unacceptable.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2016, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team