Atrocious Service

My cell phone would not charge on Thursday night, I handed in my phone at Vodacom Pinnacle, Nelspruit on Friday 1st July at 9:17am. The service I got was mediocre at best, I was told "You will lose all your data, maybe they can help you upstairs". An extremely helpful man went out of his way to ensure the integrity of my data. I tried phoning their repairs department on Friday afternoon, Saturday morning with the phone just ringing and ringing, no one answered. I went in on Saturday to be told that they had no spares and that spares would be ordered. I attempted to phone again this (Monday) morning, again the phone went unanswered, I eventually got through and asked to speak to the manager, who informed me that the spares will be ordered this morning, as "they" do no work over the weekends and that I would possibly get the phone tomorrow (Tuesday). I cannot believe what atrocious service this is, Nelspruit is not a one horse town in the middle of nowhere, why do they do have spares on hand, its a charging port. I need this phone for work and live on my own with no other contact to the outside world. Their attitude towards their customers borders on arrogance. If I could have given then no stars I would have!!!!