Atrocious Service

In April I went to The Glen Store to cancel a contract and i was advised that it can only be done by phone and i was given the number ***<br> In April 2015 not sure of the exact date i called and cancelled the contract and advised that i have to pay until June 2015 as the contract only expires in June 2015 to which i agreed. in June i called and was advised that all was in order. i was told that the contract has been cancelled, but i was not advised by the consultant that i will receive and an sms nor that i will get documents in the post, so i assumed the contract was cancelled.<br> i now received a final demand and after being put through people from pillar to post and spending 4 hours i cannot get an answer why Vodacom did not cancel my contract. <br> all i want is a letter from Vodacom to say they have cancelled my contract now and why it was not done in April 2015/ June 2015 so that the attorneys do not take legal action on outstanding fees.<br> <br> All calls are recorded and i want my recording to proof that i did cancel my contract.<br>