Atrocious service

Dear inadequate vodacom online consultants,

I have had enough of this absolutely atrocious service I have received from the 30th of November it is now the 20th of December almost a full month later and I have yet to receive any relief or solution.

I have app**** for an upgrade on 30th of November and have yet to receive any contact or progress on this upgrade. I have received no call or feedback regarding this and now my Vodacom internet login states that I have already been upgraded, I haven't even received a call let alone a device. The above was my previous email. There after I had to call 2 weeks later only to find out there is no stock, not a problem I requested to cancel the application which in turn took a further week to happen with no confirmation of its completion.

Today I went into the Vodacom store to hopefully upgrade face to face where. I was told my upgrade has yet to be cancelled. upon calling the internet applications division I spoke to BRANDON GOVENDER who then informed me that there is no possible way to remove it on the system immediately and that I would have to email vadmin directly this absolute BULL****. I have been understanding and I have been patient but enough is enough I conclude that Vodacom has the worst service in the entire market. They can’t handle simple tasks like cancelling an application or informing a client that there is not stock pathetic pathetic pathetic !!!!!!!! Can anyone resolve this who has somewhat of a brain!!!