ATROCIOUS SERVICE!!!!!

I took my phone to Vodacom in Fourways for repairs two weeks ago as it just went off while I was in the middle of a call. I got to Vodacom the next day and told the lady what had transpired, she then asked for my details and asked when and where was the phone brought and I told her it was bought last year November 2025 in the very same store and said she'll book it in for repair.

3 days later I received a call from Vodacom asking me to pay R800 as the phone has been fixed and its ready for collection, that is when I told them that the phone is still under warranty and will not pay as it just went off without a warning.. They said they willl negotiate a discount for me and I told them I will not pay a cent.. The lady then came to my work place a few days later and said they saw that the phone is still under warranty that I don't have to pay, and she will call me as soon as my phone is fixed.

A week passed without feedback and decided to pass by " the small Vodacom" to check if my phone was there and the lady said they haven't gotten any feedback from repairs. The next day I decided to go to the "main vodacom" to find out what exactly is happening because I was told that the phone was fixed and have to pay a certain fee, now that I refused to pay they are keeping my phone. I was assisted by a some gentleman and asked for a "JOB NO" and gave it to him, he then called repairs to find out if the phone is ready and they said they are still waiting for parts. That is when I asked to speak to the store manager to explain what happened and he promised to give me a ring after 3 days as the phone will be ready then.

3 days passed without feedback until I decided to call them to find out where my phone is, gave them the job number and they told me that the phone is ready and can be collected. I left my work place in such a rush only for them to tell me that my phone is not ready. THEY DIDN'T EVEN SEEM BOTHERED.

Why was I asked to pay a fee after I had told them that the phone is under warranty? Cause I'm assuming they were gonna take that money. I am really disappointed in Vodacom!!!

Please note that I will take this to Hello Peter and Twitter I'm very angry.. To think that I have work that is on that phone that I have to submit.