ZV
Zeta V
1 reviews | Active since Jun 2021
30 May 2022, 18:15
Atrocious experience once again
Atrocious experience once again , which was the last straw . Relocation arranged for our Fibre and after days not not being contacted to confirm on Vodacom side the time that our relation had been scheduled for I call our network operator only to discover my contact number had been changed !! for no reason whatsoever and who this number belongs to is a mystery. Vodacom has failed as expected !!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 May 2022, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2022, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ZV
Zeta V's updateReviewer Update
31 May 2022, 13:15You are pathetic ! I am advising my entire family to move to a new service provider ! I get a call today to say our router is being delivered to an address we have not yet moved to and clearly stated this on the form and on top of this you have the address listed as Johannesburg and not cape town ! Done with this. Worst experience and to save my friends and family the terrible experience from the worse provider I will make sure they are updated on what it is like as a Vodacom customer
ZV
Zeta V's update31 May 2022, 13:15
Reviewer Update
You are pathetic ! I am advising my entire family to move to a new service provider ! I get a call today to say our router is being delivered to an address we have not yet moved to and clearly stated this on the form and on top of this you have the address listed as Johannesburg and not cape town ! Done with this. Worst experience and to save my friends and family the terrible experience from the worse provider I will make sure they are updated on what it is like as a Vodacom customer
Vodacom's replyOfficial
01 Jun 2022, 13:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note with regards to SR***, our records indicate that our Fibre Support Team did reply back to you and advised that a request for the router delivery to the correct address has been arranged. With regards to reference number SR***, which relates to your relocation feedback refer to as following : Relocation is a 31 day calendar month notice as the order was created on 25/05/2022 the notice will start on the 01/06/2022 your scheduled date 07/06/2022.
Regards Consumer Website Team
Please note with regards to SR***, our records indicate that our Fibre Support Team did reply back to you and advised that a request for the router delivery to the correct address has been arranged. With regards to reference number SR***, which relates to your relocation feedback refer to as following : Relocation is a 31 day calendar month notice as the order was created on 25/05/2022 the notice will start on the 01/06/2022 your scheduled date 07/06/2022.
Regards Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2022, 13:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note with regards to SR***, our records indicate that our Fibre Support Team did reply back to you and advised that a request for the router delivery to the correct address has been arranged. With regards to reference number SR***, which relates to your relocation feedback refer to as following : Relocation is a 31 day calendar month notice as the order was created on 25/05/2022 the notice will start on the 01/06/2022 your scheduled date 07/06/2022.
Regards Consumer Website Team
Please note with regards to SR***, our records indicate that our Fibre Support Team did reply back to you and advised that a request for the router delivery to the correct address has been arranged. With regards to reference number SR***, which relates to your relocation feedback refer to as following : Relocation is a 31 day calendar month notice as the order was created on 25/05/2022 the notice will start on the 01/06/2022 your scheduled date 07/06/2022.
Regards Consumer Website Team
Best regards,