Atrocious Customer Service

During Sept, Oct 2014 my cellphone account was three times the usual amount. In short, an investigation was launched because of suspected *****. Vodacom failed to inform me that the investigation was concluded. So I carried on to pay my subscription, but was cut off from the network. After hours of phone calls and a visit to VodaWorld, my account was settled. Now I am due for an upgrade, but I don't even qualify for the same contract that I am on. How can that be? Only because Vodacom has kept the incident against my name, when it is not even my fault to start with. This has affected my profile rating. I have been trying to send a letter to the accounts department, faxes doesn't go through and if I email my letter I will have to re-apply for a contract. How bizarre!<br> <br> I am utterly disgusted and fed up with Vodacom. Moving over from MTN was my biggest mistake!<br> I urge anyone you would consider moving to Vodacom to rather stay with their current service provider.<br>