Atrocious Customer Journey

I initially ported my number from Telkom to Vodacom at the Vodacom in Sunninghill 20 June for whatever reason that port was unsuccessful.

I went back two weeks later to find out what is happening I was given a new sim card and told to it will take 24hours this time around the port was successful but now I'm not receiving SMS or Text messages.

I work from home and in order to log into my work system, I need an OTP that gets sent via text which I'm not getting.

Can someone sort this out as this is the third day I will not be able to work.

Should it really take a month for Vodacom to port customers?

The customer experience has been atrocious and I'm starting to regret my decision to port to Vodacom.

I need this sorted out URGENTLY.

Thanks

Itumeleng