TM
Thabiso M
1 reviews | Active since Dec 2016
29 Aug 2022, 12:34
Atrocious Customer Care
Bad network everytime I get a call or contact people the line goes silent Spoke to an agent @12:20pm and they did a question based verification authentication. I answered all their questions correctly, however they stated that I failed and I should proceed to a Vodacom store to get assistance. Really pathetic because the question I was asked was based basic things that I recently did with my phone.
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Vodacom's replyOfficial
29 Aug 2022, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Aug 2022, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team