Atrocious Call center Call and Agent

Good Day Vodacom,

As a long serving loyal customer of yours, I am disgusted by the behaviour or your Call centre agent today. I received a call at 09:53 from a number *** to advise of my contract that is to be upgraded. I didn’t get the operator’s name but your calls are recorded, so can pull out the records. I then immediately told him that I have already upgraded to which he said the system was slow and he can now see the upgrade. I immediately told him that he must not blame the system but rather blame his inability to check the system before he called me then he won’t waste Vodacom’s time. He then said that I was rude, to which I said that I was firm…..to which he put down the call.

Can you please identify this individual and advised me on email as to what action was taken, as his behavior in this tough economically condition should not be tolerated.

thanks