ATROCIOUS AND ********* BUSINESS PRACTOCES

Item: Vodacom
Rating: 1
Author: Roz W

Vodacom did an incorrect upgrade for me on an open account t in September 2023. I am struggling since then to migrate or have my account on a top up as per my initial with the agent who did my upgrade. All promises and still I'm on tje same package. They do not even have record of all my calls and instructions on my Accotlunt.

I find this ********* for charging me astronomical fees and for not rectifying your mistakes. The Cobsumer protection agency should look at how Vodacom conduct their upgrades as this has been going on for years...testimonies from family and friends.

Contact me on *** to have the decency to remedy sitation

Helpful (0)

Replies (3)

Vodacom's replyOfficial

03 Feb 2024, 16:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Feb 2024, 16:02

Official

Roz W's updateReviewer Update

03 Feb 2024, 18:23

I trust you will come back to me as I've had that promise on numerous occasions to rectify my account
..I have also ask for a Manager to contact me, but nobody ever did.

Appreciate your redponse

Roz W's update03 Feb 2024, 18:23

Reviewer Update

I trust you will come back to me as I've had that promise on numerous occasions to rectify my account
..I have also ask for a Manager to contact me, but nobody ever did.

Appreciate your redponse

Roz W's updateReviewer Update

05 Feb 2024, 14:15

Hello

I am still waiting for you to phone me. You do not wait for your money monthly, so tell me why I have to wait???

The number in question is ***...please respond and phone me to rectify your mustake with my upgrade

Roz W's update05 Feb 2024, 14:15

Reviewer Update